Emerge as a Call Centre Agent for Capitec Bank
A one year experience as a Call Centre agent could lend you another opportunity to advance your career at Capitec Bank. The bank is looking for qualified call centre agent in their Sandton facilities. If you are passionate about working in the financial sector in the call centre division, this could be your opportunity.
Table of Contents
Job Purpose Statement
To provide telephonic support as well as chat support via Glia to clients across the Business Bank product range timeously and efficiently, ensuring adherence to policies, processes and procedures.
Experience
Minimum:
1yr+ service call centre experience
How to share and/or impart information clearly and succinctly – strong enunciation and pronunciation
Client service principles and practices
Ideal:
Banking environment experience
Conflict management know-how
Basic technology know–how and understanding
Telephonic and online communication tools and methods
Qualifications (Minimum)
Grade 12 National Certificate / Vocational
Qualifications (Ideal or Preferred)
FAIS accredited as Key Individual and approved by FSCA
Knowledge
Minimum:
1yr+ service call centre experience
How to share and/or impart information clearly and succinctly – strong enunciation and pronunciation
Client service principles and practices
Ideal:
Banking environment experience
Conflict management know-how
Basic technology know–how and understanding
Telephonic and online communication tools and methods
Skills
Communications Skills
Computer Literacy (MS Word, MS Excel, MS Outlook)
Interpersonal & Relationship management Skills
Attention to Detail
Analytical Skills
How to Apply for Capitec Call Centre Agent position?
To apply for this position go to the Capitec Bank career page by clicking here.
How to Apply for other Capitec Bank Vacancies?
Step 1: Go to https://careers.capitecbank.co.za/
Step 2: Just click on “Search” without typing anything.
Step 3: Advertised jobs will be displayed on your screed.
Step 4: Click on the Job you want to apply for.
Step 5: View the details of the position.
Step 6: Click on the orange “Apply” button.
Step 7: Login or Create an account
Follow the remaining steps as instructed and submit your application.
Question time
Why do you want to work in the banking industry?
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