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FNB CAREERS: Start with a Call Centre Agent Position
The First National Bank (FNB) is looking for call centre agent to be based at Stonemill Office Park, Johannesburg, Gauteng, South Africa in the Engine Room Call Centre. The position closes on the 30th of March 2022. See all the details below in order to send your application for FB+NB careers for the call centre agent position.
About FNB Careers
FNB says “At FNB, we’re entrepreneurs at heart. Which means we have an owner-manager culture. So whatever your role, you’ll be expected to step up and take ownership, while being supported all the way.”Read more
Purpose
To action incoming or outgoing customer calls, electronic communications and queries as per agreed standard operating procedures to ensure customer needs and business objectives are met.
Experience and qualifications
Minimum Qualification – Grade 12
Preferred Qualification – Relevant Diploma
Experience – 1-3 years Call Centre Agent Experience
Person must not be an unrehabilitated insolvent
Responsibilities
Contribute to a culture of service excellence that builds positive relationships and provides opportunity for feedback and exceptional service
Demonstrate teamwork as a valued team player
Assess own performance through seeking timely and clear feedback and request training where appropriate
Contribute to innovation by finding faster and more accurate ways of working
Comply with relevant statutory, legislative, policy and governance requirements and adhere to processes and procedures related to area of specialisation
Build and maintain stakeholder relationships
Address customer needs in order to meet or exceed customer expectations
Act responsibly with work related resources to contribute to cost containment
Resolve customer queries received through inbound calls
Answer inbound calls in the eBucks call centre to provide product and service information to customers
How to send your application?
For this position you have to apply online at FirstRandMobi site.
How to Apply for other FNB Jobs?
All FNB vacancies shall be applied via the official FNB recruitment website.
Steps to follow to apply
Step 1: Go to https://www.firstrandjobs.mobi
Step 2: Click on the FNB Logo on your display
Step 3: Scroll down to view all positions
Step 4: Click on the position you are interested to apply for.
Step 5: View the details of the post including the requirements.
Step 6: If you meet all the requirements, go to the bottom right of the page and click “Apply Now”
Step 7: Login or create an account
Those who are already FNB employees are encouraged to apply via the app or use this link https://www.fnbhr.mobi
Question time
What type of positions are you looking for at FNB?
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