Has it been one of your dreams to work at the Taxman’s office? Do you have Matric with some experience in the human resource support environment? SARS is hiring in various fields. See below for more details for a Call Centre Agent Position. Learn more on how to apply for SARS Vacancies.
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SARS Vacancies 2022
The South African Revenue Services (SARS) is looking for a dynamic individual with suitable qualifications and experience. The individual must be able to work in a team and build good relationships with both internal and external customers.
About SARS Careers
SARS says: “SARS prides itself with its values-driven culture with zero-tolerance to corruption. We want people on board who have integrity, are hard-working, serious about their own development, and have a passion for South Africa.”
Job Purpose
Responsible for handling a variety of customer service calls in a prompt and courteous manner channelled through the HR Support Call. To resolve and respond to questions and problems regarding human resource matters and completes and maintains related reports, records, and files.
Education and Experience
Minimum Qualification & Experience Required
Relevant Higher Certificate (NQF 5) AND 2 years’ experience in a similar environment.
Or
Senior Certificate (NQF 4) AND 3 years’ experience in a similar environment.
Job Outputs:
Process
Communication of transactional outputs and queries in area of work according to policies and quality requirements.
Contribute to the development & improvement of area specific standards, procedures, and processes to ensure continued quality and service improvement.
Contribute to the successful implementation of change initiatives by providing support in area of work.
Deliver on contracted performance objectives and escalate unresolved delivery and quality issues to management and process owners.
Draw on own knowledge and experience to identify and develop solutions that leads to improved service delivery and quality.
Plan and schedule own activities to continuously improve quality and service delivery in area of work.
Report on transactional and process activities within set guidelines to provide timely information for decision making.
Maintains and improves quality results by adhering to standards and guidelines.
To ensure the confidentiality and security of information in order to maintain the integrity of SARS.
Process routine service requests for purchases, redemption’s, transfers, new account set-ups and other maintenance items requested by the customer.
Perform special project assignments from time to time, such as research work, obtaining special authorisations, outbound calls and data entry.
Support all kinds of HR technical issues.
Manage and resolve escalated employee complaints.
Update existing employee information where necessary and produce activity reports.
Follow up employee calls / emails where necessary.
Ensure proper recording, documentation and closure and keep and maintain a Question and
Answer sheet (script sheet) for future referencing.
Provide world class customer service to customers by answering questions, resolving issues and assisting with HR matters.
Be observant and engage on possible violations of procedures and standards of conduct and escalate where necessary.
Governance
Comply to set governance and compliance procedures and processes related to an area of work and continuously identify and escalate risks.
People
Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.
Drive own performance and development in order to achieve and improve on work outputs in line with required response time, quality and service delivery standards.
Finance
Adhere to specified policies, standards, legislation and procedures to prevent wastage on resources, unauthorised expenditure and wasteful expenditure and report violations.
Client
Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
Ensure client satisfaction by engaging and delivering a service that is consistent, seamless, and quick and error free.
How to apply for this position?
To apply for SARS Call Centre Agent position, go to SARS recruitment page.
How to Apply for SARS Vacancies?
Step 1: Go to SARS Recruitment website
Step 2: Click on Search without typing anything on the search box
Step 3: A list of available positions will display, click on the title of the job you want to apply for.
Step 4: Read more, to get full description of the job
Step 5: Scroll down or up to find an “Apply” blue button.
Step 7: Click on that “Apply” button and login or register.
Step 8: Follow the rest of the instructions including setting up your profile.
After registering, next time you will just login and submit applications for the positions you think you qualify for. Make sure to check the job requirements before you send your application.
Question time
Which section of SARS do you want to work for?
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