FNB is Looking for Call Centre Agents
The First National Bank is looking for Call Centre Agents in various places. If you have interest for the call centre jobs, this could be your chance.
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About FNB Careers
FNB says “At FNB, we’re entrepreneurs at heart. Which means we have an owner-manager culture. So whatever your role, you’ll be expected to step up and take ownership, while being supported all the way.”Read more
Purpose of the job
Telephonic communication with client base to provide accurate product information in line with standards protocols.
Experience and qualifications
Minimum Qualification: Grade 12.
Experience: 2 year’s related experience.
Person must not be an unrehabilitated insolvent.
Additional requirements
In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.
Responsibilities
Drive significant growth and profitability in the context of cost management.
Manage costs / expenses within approved budget to achieve cost efficiencies.
Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
Resolve all customer queries efficiently, and within agreed timelines.
Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant product and service targets.
Ensure all communications with clients are professional, resulting in compliments.
Ensure client investigation deadlines are met and consultant keeps the client continually in the loop.
Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information.
Comply with governance in terms of legislative and audit requirements.
Ensure efficiency of service productivity and performance in Call Centre.
Ensure that all issues or feedback arising out of client contact be accurately recorded on the CRM system.
Report on required Call Centre activities and deliveries to improve business results.
How to send your application
For this position you have to apply online at FirstRandMobi site.
How to Apply for other FNB Jobs?
All FNB vacancies shall be applied via the official FNB recruitment website.
Steps to follow to apply
Step 1: Go to https://www.firstrandjobs.mobi
Step 2: Click on the FNB Logo on your display
Step 3: Scroll down to view all positions
Step 4: Click on the position you are interested to apply for.
Step 5: View the details of the post including the requirements.
Step 6: If you meet all the requirements, go to the bottom right of the page and click “Apply Now”
Step 7: Login or create an account
Those who are already FNB employees are encouraged to apply via the app or use this link https://www.fnbhr.mobi
Question time
What type of positions are you looking for at FNB?
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