Capitec Bank Call Centre Agent Johannesburg

Capitec Bank Call Centre Agent Johannesburg

Capitec Bank is looking for Call Centre Agent in their Johannesburg facilities. Do you have a passion to work at a call centre environment? Do you want to work in the banking sector? If you have answered yes to these two questions, read more to understand about the Capitec Bank Call Centre Agent positions.

About the Call Centre Agent Job

Capitec Bank says “As an Agent, you’ll work in an environment that’s available to clients 24/7. This means you might have to work shifts – some at night and over weekends. So not only will your work-life be different from your friends and family with 9 – 5 jobs, you might also miss out on events you would normally want to attend. Depending on your personal circumstances, you might have to plan carefully to accommodate the demands of your family life.”

So you must be prepared to work shifts and miss some of the things you used to do with your family and friends.  Read more below to understand what Capitec Bank Call Centre Agent job is all about.

We’re on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

1. To see what this job is about and complete a short assessment, please click here

2.  Once you have completed the above finalize your application by clicking apply below

Purpose Statement

To provide administrative service and support to Capitec Bank’s clients; utilizing product knowledge to attend to enquiries and complaints relating to account information and card transactions.

To provide support to all clients making use of Capitec Bank’s Internet Banking and Mobile Banking services.

Experience

Minimum: 1 – 2 years inbound contact centre

Customer service experience

Qualifications (Minimum)

Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

Not applicable

Knowledge

Minimum:

Call centre processes and procedures

Customer care and service protocol

Skills

Communications Skills

Problem solving skills

Telephonic / Call skills

Attention to Detail

Competencies

Achieving Personal Work Goals and Objectives

Delivering Results and Meeting Customer Expectations

Working with People

Conditions of Employment

Clear criminal and credit record

Willing to work regular shifts or weekends or rotational standbys

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.

How to Apply for this Position?

To apply for this position go to the Capitec Bank career page by clicking here.

How to Apply for other Capitec Bank Vacancies?

Step 1: Go to https://careers.capitecbank.co.za/

Step 2: Just click on “Search” without typing anything.

Step 3: Advertised jobs will be displayed on your screed.

Step 4: Click on the Job you want to apply for.

Step 5: View the details of the position.

Step 6: Click on the orange “Apply” button.

Step 7: Login or Create an account

Follow the remaining steps as instructed and submit your application.

Question time

Why do you want to join Capitec Bank?

Get updates

For more opportunities like this, allow notifications to be sent to your device. You will never miss a single opportunity posted on this website.