The Courier Guy is on the lookout for a Call Centre Agent who can turn chaos into calm, missed deliveries into smiles, and keep their customers coming back for more – all while keeping their cool when the phones don’t stop ringing.
Table of Contents
Duties & Responsibilities
What’s the Gig?
Let’s be real – this isn’t your average call centre role. We’re not just about scripts, we’re about solutions. We’re looking for a Call Centre Agent who can think on their feet, handle pressure like a pro, and make every caller feel like a VIP.
From your base in Joburg, you’ll be at the heart of our operation; the link between our drivers, depots, and customers – making sure parcels move, problems disappear, and smiles get delivered.
Key Responsibilities:
Customer Service Excellence
- Handle incoming calls, emails, and online queries with professionalism and a personal touch.
- Resolve delivery issues quickly and efficiently, ensuring customers always feel heard and valued.
- Track, trace, and troubleshoot parcel queries with accuracy and empathy.
- Provide clear, friendly communication between customers, drivers, and depots.
Team Collaboration
- Work closely with your fellow agents, depot teams, and managers to keep operations flowing.
- Share insights and feedback to help improve processes and customer experience.
- Bring your best energy every day.
Desired Experience & Qualification
What You Bring to the Table:
Minimum Requirements:
- Matric or equivalent qualification.
- 1–2 years of customer service or call centre experience (courier or logistics industry preferred).
- Excellent communication skills, written and verbal.
- Strong problem-solving skills and the ability to stay calm under pressure.
- Tech-savvy with good computer literacy (MS Office, email, systems navigation).
- Fluency in English (additional languages a plus).
- Availability to work shifts, weekends, and public holidays when required.
Preferred Skills:
- Empathetic communicator who can diffuse tension and find quick resolutions.
- Fast learner with strong attention to detail.
- Positive, energetic, and team-focused attitude.
- Ability to multitask and manage high call volumes.
Package & Remuneration
The Perks:
- Be part of a championship team that’s fast, fearless, and proudly South African.
- Career growth opportunities we love to promote from within.
- A dynamic, high-energy environment where no two days are the same.
- The chance to make someone’s day, every day.
How to Apply for The Courier Guy Positions
Apply online on the Application Process Here
